FAQ

No, when you are abroad, you are roaming. The free bundle does not apply for roaming.

Sending an SMS inside of the European Union costs €0.13 and €0.50 outside of the European Union.

Tariffs for surfing also depend on the country you are visiting and the on network you are on (€2.50/MB for all Challenger Networks, €3.50/MB for all Advantage Networks and €13/MB for all other networks).

Watch out: your cell phone will not choose the cheapest network automatically. Check prices before you go abroad and check which network your phone chooses and change if necessary.

Blackberry’s are compatible with Mobile Vikings only if you install Opera Mini on it. Keep in mind Mobile Vikings does not have its own Blackberry server.

Mobile Vikings does not have an agreement with countries not listed on the website. Therefore, you will not be able to roam in these countries: you will not be able to text, surf, nor make voice calls.

Yes, Mobile Vikings is offering 3G. We use the BASE network for connectivity. This network is offering both UMTS and the even faster HSDPA. The network is gradually being rolled out since the start of 2010. This means that coverage is not complete yet, with priority being given to big cities. If there is no 3G coverage in your area, you will still be able to surf on a comfortable EDGE connection with a speed of up to 200 Kbps.

Yes, go to http://m.mobilevikings.com

There are several ways to check your balance.

1. Send an SMS with the word “bal” to 1966. You will receive an SMS in return, with your credit balance. These SMS are free and are not deducted from your 1000 free SMS.
2. Call 1966 and press 2: you will hear how much credit you’ve got left. This call will not be charged to you.
3. Go to the mobile website on your cell phone: http://m.mobilevikings.com. After logging in, you will see how much credit, how much free data and how many free SMS you’ve got left.
4. Go to the website www.mobilevikings.com. After logging in, you will see how much credit, how much free data and how many free SMS you’ve got left, both on the homepage as on your My credit page.
5. Some of our customers have developed applications for some cell phones to check your balance and free SMS and data. Check our Facebook group or go to iViking.

You can choose between , 10, 15, 20, 25 and 30 seconds:

• To activate your voicemail after 30 seconds, dial (*)*61*+32486191996**30# and press send.
• To activate your voicemail after 25 seconds, dial (*)* (*)*61*+32486191996**25# and press send.
• To activate your voicemail after 20 seconds, dial (*)* (*)*61*+32486191996**20# and press send.
• …

(*) means you need to enter two * for some mobile phones

You can also deactivate your voicemail by entering the code (#)#002# and pressing the send button.
To configure your voicemail, call 1933. First you get the option to set a password, a second option to record your name and a third option to record an entire voicemail message.
To check your voicemail messages, dial 1933. This call will not be charged to you.

Send an email to helpdesk@mobilevikings.com or call 078/35 30 33.

Would you want to send a vacation post card, you can mail it to Mobile Vikings, Kempische Steenweg 293 bus 12 in 3500 Hasselt.

For most mobile phones, you can activate this in the settings of the device. If your cell phone doesn’t offer this setting, insert the code *0# or *N# as a first thing in the text of your SMS.

Once your SIM card has been activated, you can see the different possibilities to top up your card on the website.
Go to My Viking and My Top-ups.

There are five ways to top up your SIM card:

1. Top-up with an online transaction. This kind of top-ups take up to three business days (unless you’re a KBC client; in that case, the top-up is done in just one business day).
   Always use the structured payment reference to make sure the credit is transferred to the right SIM card. You’ll find the reference you need to use online here on the website (go to My viking, My top-ups and Bank transfer) and it looks like this: +++048/6234/25688+++.
2. Top-up with Ogone, an online payment system with Bancontact. For this kind of payment, you need a digi-pass given to you by your own bank. With this kind of payment, the top-up is done immediately.
3. Top-up with Paypal, an online payment system with Visa and Mastercard. With this kind of payment, the top-up is done immediately.
4. Top-up via SMS, you can send a SMS to 8989. You'll need to enable direct debit.
5. Automatic top-upWe can automatically top-up your credit wen your credit drops below a predefined limit or your bundle is about to expire. In our website you can determine when your automatic top-up occurs. To use this functionality, you'll need to enable direct debit.

If you think your payment hasn’t been processed correctly, please contact the helpdesk before retrying and doing a second payment. This way, you don’t risk topping up twice in one day on your account.

At the moment, we’re still in a testing phase (“Grace Period”). This means we choose not to bill the advertised €2.50/MB straight away when the month expires. We trust our clients top up their SIM card if they want to keep using the internet. The use of data is actively monitored.

After activating your SIM card and after topping it up, you still need to configure your cell phone if you want to surf on the internet.
For most mobile phones you can use the configuration wizard. You’ll find it on our website; go to My Viking, My info. For all other cell phones, read through the manual and enter the following information:

• APN: web.be
• Username: web
• Password: web

On this page you can see which steps you need to follow to configure your cell phone. Choose your phone and then Internet and manual configuration.
If you’re an iPhone user, you can find a lot of information on this link.

STEP 1: Register on the website: click on Register and follow the steps

STEP 2: Order your SIM card:

1. Is your current card a prepaid card?
   Then we need the following information:
   • Your address
   • Your cell phone number
   • The name of your current provider (BASE, Mobistar, Proximus...)
   • Your current SIM number that matches your cell phone number
   • Your identity card number
2. Do you currently have a contract (not linked to a VAT number)?
   Then we need the following information:
   • Your address
   • Your cell phone number
   • The name of your current provider (BASE, Mobistar, Proximus...)
   • Your current SIM number that matches your cell phone number
   • Your identity card number
   • The name of the person registered with the contract
   • Your customer number
3. Do you currently have a contract, linked to a VAT number?
   Then we need the following information:
   • Your address
   • Your cell phone number
   • The name of your current provider (BASE, Mobistar, Proximus...)
   • Your current SIM number that matches your cell phone number
   • Your identity card number
   • The name of the person registered with the contract
   • Your customer number
   • The VAT number linked to the contract
   • The name of the person responsible for the contract
   • The name of the company linked to the VAT number

You’ll receive an email to confirm your order and a couple of days later you’ll receive your SIM in the mail. If you order a SIM card with number porting, we sponsor the cost of the SIM card and the shipment costs: so, you don’t have to pay anything to receive your SIM.

First you need to register on our website: click on Registrer and follow the different steps.
In the first three steps, we ask for your name and address.
At the fourth step, you need to remove the tick for number porting (it is usually ticked).
In the last step, you can order a SIM card with a new telephone number. You’ll receive an email to confirm your order. If you order a SIM card without number porting, we ask you to transfer €15 to our account (after logging in, check this link for your personal structured payment reference) before receiving your card. This covers the SIM card as well as the shipment costs. This payment will not be converted into credit.

You can’t order a second SIM card with the same account. You will have to register a second time. To do so, you’ll need another username as well as a new email address. You don’t have to pay €15 for the SIM card, since you are ordering a SIM card with number porting.

No, you need to have credit to be able to use the free SMS and data. €0.01 is sufficient to do this, so don’t forget to save a bit of credit if you want to keep using your free SMS and free data.

If you haven’t paid the €15 yet, you can contact the helpdesk to cancel your order. If you've already paid the €15, your order cannot be cancelled anymore and the €15 cannot be converted into credit.

If your card hasn’t been shipped yet, you can contact the helpdesk to cancel your order. Inform them as soon as possible.

Sometimes, if you make long internet connections, the system can make reservation costs. If you close the connection, you will see the money reappearing on your credit balance.

For a €15 top-up, you get 1000 free text messages, to all networks, and 1 GB free data. Of course, the €15 can be used as credit for voice calls (€0.24 per minute, for each minute started).

For a €40 top-up, you get 1000 free text messages, to all networks, and 1 GB free data. Of course, the €40 can be used as credit for voice calls (€0.14 per minute, for each minute started).

Number porting:
Watch out: if you have a contract with your previous provider, you should ask them if you won't have to pay a fine for terminating your contract. Do not terminate your contract before transferring, because then your number will be deactivated and you will not be able to transfer (port) it to us.

Watch out: credit you've got left on your old card when you transfer will be lost! Wait until you’re almost out of credit before initiating the number porting.

If you’re ready to do the number porting, send an activation-SMS to 8989. You'll find your personal code in the letter you’ve received together with your SIM card. It is important you send this SMS with your own current SIM card. This SMS is free.
Once you’ve sent the SMS, the number porting can begin. The process can take up to three business days, due to the agreements between the different providers. The network on your old SIM will disappear all of a sudden, and that’s the signal for you that your Mobile Vikings SIM card is active. You can now insert your SIM in your cell phone. You can top up your SIM card as soon as you have sent the activation SMS.

No number porting:
If you have ordered a SIM card without number porting, you can activate the SIM card on the Mobile Vikings website. Log in, go to My Viking, My profile and Activation page. There, you can introduce your personal code and then press the Activation button. You'll find your personal code in the letter you received together with your SIM card.

When you port your number, it means that when you become a Mobile Viking, you keep the number you have now.

No worries, the free bundle (1000 SMS and 1000 MB) will be reactivated as soon as you top up again.

When your month has expired and you haven’t topped up your card yet, you’ll pay €0.10 for each SMS you send and €2.50 for each MB you use. Credit you’ve got left stays valid for six months and this way, it’s transferred to the next month.

The SIM number is a 13 digit number (19 for BASE SIM cards), printed on the back side op your SIM card and identifying your card. If you can't read it any more, you're likely to find it on a bill or you can just call your operator to ask for the right number.

The number of the SMS central is 0486000005.

iPhone users can set the SMS central by entering *5005*7672*+32486000005# and pressing the send button.
All other users can set the SMS central in the settings of the device. You can check the manual of your phone to do so.

Make sure you tried to send the right code and check if you’ve entered a space character after the “MV”. If it still doesn’t work, if your old SIM card is broken or if you receive an error message, please contact the helpdesk. They will help you out.

Check if the EDGE symbol (E) appears on the top of the screen. If it’s not there, there is no connection.

Check the settings of the connection:

• APN: web.be
• Username: web
• Password: web

After checking (and resetting) the settings, turn of your cell phone and turn it back on to activate the settings.
If the connection still doesn’t work, please contact the helpdesk.

If your SIM got stolen, you can ask our helpdesk to block your number if you want. This way, no one else can use your SIM.

You can also ask for a new SIM card right away. Just send an email to the helpdesk. You will receive a new SIM card by mail and your old SIM will be deactivated automatically.

You can also have your cell phone blocked. To do so, contact the helpdesk. Make sure that when you do, you also mention the IMEI number and the brand and type of your cell phone.
The IMEI number is a number that is unique for each cell phone. You’ll find it on the wrapping box of your phone or on the purchase bill.

If you have a contract with your previous provider, you should ask them if you won't have to pay a fine for terminating your contract. Do not terminate your contract before transferring, because then your number will be deactivated and you will not be able to transfer (port) it to us.

Credit you've got left on your old card when you transfer, will be lost!

When you do the transfer, you should be in Belgium. The transfer could go wrong if you're not on a Belgian network.

If you are “roaming”, it means you are abroad (not in Belgium).

“International” means that you are calling or texting from the inside of Belgium to a non-Belgian number.

If you are in Belgium and you call or text a Belgian number that is not in Belgium at that moment, you are not texting or calling “international”: thus, there is no price difference for you.