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27 Mrt Grace period for mobile data
When a Mobile Vikings user does not top up his account for more then 31 days, his mobile data bundle expires. How should we charge those users?
The normal behaviour of the system is to start charging the user at the rate of 2.5 € / MB. This is quite expensive for someone who has become addicted to mobile internet. Since most users wait "until the last minute" before topping up, we saw some users miscalculating their top up by a day or 2 and losing all of their calling credit on mobile internet in this way.
We feel our users deserve a second chance. To avoid users being charged at a rate of 2.5 € / MB we introduced a "grace period" in our system. This means that until the end op May 2009, users that exceed their 1GB free internet or exceed their 31 days period will be able to continue to surf for free. In their account they will see their remaining megabytes go to a negative value, reminiding them to top up immediately.
We hope this system will not be abused by our users. If some users don't recharge within a few days after they go negative, we will be forced to re-evaluate the grace period.
If some individuals would spoil the game by not following the rules, we are confident that the Mobile Vikings community will correct them.
Reacties
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bart
di 21 Apr 2009 16:53Hey, isn't it possible to make a choise online so users can choose between "grace period" and not. so every user has the freedom of having the account he wants.
I would like to have special formulas for users that doesn't sms and surf much
like €8 for 100free sms and 100mb traffic/month, I would prefer such a account because I only use it for emails and I'll never go over 100 sms'es/month,
I have no clue what is possiblegreetz bart
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henk jansen
di 21 Apr 2009 17:45Ik zou er ook voor kiezen om de einddatum van je dataverbruik met een maand te verlengen telkens je een topup doet.
dus stel:
je stort 15€ op 1 april 2009 (einddatum voor het dataverbruik is dan 1 mei 2009)
stel nu 14 april is je 15€ op, en je stort opnieuw 15€, dan zou de einddatum van je dataverbruik niet 14 mei moeten worden, maar 31 mei...
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Koen Delvaux
woe 22 Apr 2009 09:48@all
We are of course working on other tariff plans as well.The current tariff plan is "invite only" because it is only available for a limited number of customers.
You also have to realise that the real cost of 1 GB of data and 1000 SMS is much higher then 15 €.
The time restriction that operators add to their "free" bundles is intentional. In this way, the "average" user consumes much less then 1GB/1000 SMS, since users also are making voice calls. Or they need to top-up again since their bundle expires after 1 month.
We are negotiating together with Base what packages are possible in the spirit of Mobile Vikings, without needing to limit the number of users with invite codes.
We'll keep you posted!
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calvin
woe 22 Apr 2009 11:15@Koen Delvaux:
Sounds good to me. Any hints about when you want to introduce those new tariff plans?I hope bye or before the end of this year ;)
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marc
woe 20 Mei 2009 12:42The problem to top up can be solved: if the free period or the 1GB limit is ended then you come on a page where you can chose: go to the topup page or go further at a 2,5€/MB rate. Even when you don't have any datalimit for free I think you should have the possibility to topup for free.
When it's not possible via mobile internet maybe via sms -
Steve Mattiacci
zat 06 Mrt 2010 04:26I think the best thing is to let the user go to -50MB until the next topup, with a limit of 10 days from the expiration date. The extra volume used will be taken from the next Gigabyte package when the user tops up.
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Sam De Waele
woe 26 Mei 2010 14:27Something like Steve said would be great!
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Jan-Lennert Geuns
di 06 Jul 2010 01:14So this doesn't count annymore?
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Stephan Verbeeck
woe 08 Sep 2010 10:43Ik had gehoopt dat dit nu eindelijk eens een provider zou zijn die geen tijdbommen verkoopt, maar helaas. Hoe moeilijk kan het nu zijn om het dataverbruik gewoon CORRECT af te rekenen. Als je 1GB krijgt voor 15 euro dan is er 7.5euro van je belkrediet nadat je een halve gig hebt verbruikt. Niks kwatsj als de maand om is dat het dan een faktor miljoen duurder wordt. Dat is misleiding, erop hopende dat de klant in de fout gaat zodat het grote geld begint te stromen.
Bij Base net hetzelfde kwa internet. Afhankelijk van hoeveel je betaald (wat je dan toch niet op doet dus veel duurder dan gedacht) krijg je dezelfde hoeveelheid data voor een factor 1000 goedkoper. Dat stinkt allemaal even hard. BIJ ELKE PROVIDER.
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Michiel Snel
woe 08 Sep 2010 16:26@ Stephan Verbeeck je kan ook een domiciliëring aan vragen. Zo vergeet je nooit je termijn te vernieuwen. En optimistisch zijn is ook wel je sterkste kant niet vergeten. Ook operators zijn bedrijven zij zijn dus ook uit op winst. :)
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